| Tutorial 1 : | Root Cause Analysis |
| Tor Stalhane, Kari Juul Wedde, Tore Dyba, SINTEF (Norway) Identifying the most important problems and attack their root causes by combinig data collection, Pareto analysis and Ishikawa diagrams |
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| Tutorial 2 : | Experience with Role and Teamwork Based SPI |
| Richard Messnarz, ISCN (Ireland), Gabor Nadasi, ISCN (Austria) People involvement in SPI, learning aspects, and huw to build a learning environment, temwork models, and network based strategies for cooperation |
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| Tutorial 3 : | Action Planning Techniques for SPI |
| Kim Caputo, UNISYS Corporation (USA) | |
| Tutorial 4 : | Better Requirements |
| Jan Pries-Heje, DELTA (Denmark) Experience with software process improvement focusing on better requirements engineering methods and techniques with the purpose of preventing defects |
| Tutorial 5 : | Data Analysis |
| Tor Stalhane, Kari Juul Wedde, Tore Dyba, SINTEF (Norway) Data analysis is a way of making decisions based on data : how to select the "right method" for analysis, how to draw conclusions and how to assess risks |
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| Tutorial 6 : | Business Thinking and SPI (PICO) |
| Richard Messnarz, ISCN (Ireland), Miklos Biro, Sztaki (Hungary) Return on investment, management decisions problems, multi-criteria decision making, the role of SPI |
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| Tutorial 7 : | SPICE and the Balanced Scorecard Framework |
| Risto Nevalainen, STTF (Finland) SPICE and its extensions in Finland |
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| Tutorial 8 : | SPI in Regions of Europe (SPIRE) |
| Jill Pritchet, CSE (Ireland) SPIRE is a recently completed initiative, sponsored by the European Commission, which helps small software development companies to implement Software Process Improvement |
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